Orders may be placed by phone, fax, mail or email. Availability of merchandise
and receipt of order should be confirmed verbally with showroom staff. A written
purchase order including specific wiring and customization instructions must
follow within 7 days along with a 50% deposit to consider an item sold and to
begin any necessary custom finishing or wiring. Payment must be made in full
before merchandise leaves the premises.
Chameleon accepts checks, Visa, MasterCard, American Express or Discover. NYC
sales tax will be charged unless valid resale certificates are presented at the
time of payment.
Depending on the level of customization required, most orders are completed 2-8
weeks after initial deposit is received and work can commence. Orders for items
from our Signature Collection not in stock may take longer. Generally, less
customization shortens completion time. Chameleon makes a good faith effort to
deliver within this time frame but cannot be held responsible for delays due to
circumstances beyond its control (i.e. outsourced plating etc). A rush service
is also available at management.s discretion.
SHIPPING AND CLAIMS
All packing, shipping and insurance charges are the buyer.s responsibility with
no exceptions. Chameleon does not deliver but can provide a list of messenger
services and shippers upon request. Shipping costs vary depending on size,
weight and fragility of items purchased. Approximate shipping charge can be
quoted at time of purchase. Any damage claims should be made within 3 days of
receipt of shipment and will be referred to the shipper. All packing materials
should be saved to facilitate insurance claims. Chameleon cannot be held
responsible for damage to items once they leave the premises.
Merchandise in original condition can be returned within 14 days of shipment for
store credit less a 20% restocking fee. Merchandise altered due to custom
finishes, wiring or physical modifications cannot be returned under any
circumstances. Any shipping charges incurred by buyer are non-refundable.
UL WIRING AND CUSTOMIZATION
All the items in the Chameleon Signature Collection are UL listed at no extra
charge. Items from our Antique Collection are newly wired but not UL listed.
Antiques can, however, be UL listed at a charge of $75.00 per socket plus, at
the discretion of management, a charge for physical modifications made to
fixtures to comply with UL requirements (i.e. back plate installations on
antique sconces etc). All UL wiring requests should be cleared verbally with
showroom technicians at the time of order placement and be included in writing
on the purchase order. Any physical modifications made to antique fixtures due
to UL requests make them ineligible for return.
Ceiling drop distance for hanging fixtures is generally adjustable but
measurements must be included on purchase order and be cleared verbally with
showroom technicians. Chameleon offers standard metal finishes (click on
FINISHES) but can provide custom finishes on request.
Due to insurance and space constraints, Chameleon cannot store merchandise on
the premises for more than 2 weeks after work completion and client
notification. Thereafter storage charges will accrue at management's discretion.
Chameleon cannot be held responsible for damage to merchandise left on the
premises beyond that period of time.